QMS 3260 Specifications download pdf (Page 138)

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If you still have not solved the problem, you need to call your QMS vendor for help.

See “Placing a Service Call” on page 5-35 for information on how to contact your QMS

vendor.

.-

If a PAPER JAM message stays on, open the printer and clear the jam. If the message

is still there, try opening and closing the doors of the printer again. See the preceding

chapter on clearing media jams for more information.



Occasionally, Macintosh applications interfere with each other. Applications send a

printer prep file to the printer at the beginning of each document. Other prep files can-

not be sent without resetting the printer. Monitor your activities to see if there is a cor-

relation between your use of a certain application and the printer resetting. If so,

contact the application developer.

Downloading too many typefaces can overload the printer memory and cause the

printer to reset to default. Additional memory (RAM), which can be used for font stor-

age, is available and easily installed. Contact your QMS vendor for information on

RAM upgrades.

If the printer resets in other circumstances, you should call your QMS vendor for ser-

vice.



If your printer is having trouble printing when using PostScript emulation, you should

turn on the Error Handler in the control panel menu. Error Handler is a diagnostic tool

that identifies PostScript errors encountered during a print job.

Administration/Startup Options/Do Error Handler

Choices

Yes—Load the Error Handler.

No—Don’t load the Error Handler.

Default

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QMS 3260 Specifications Page 138